TERMS & CONDITIONS

Payment Policy

Agreement

Enrollment and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement, Columbus Luxury Travel S.A. may be referred to as the operator, or Columbus Luxury Travel.

Reservations

Reservations should be made in writing.

Invoices

An invoice will be issued upon confirmation of service.

Payment Terms

*Until a deposit has been made, no services can be guaranteed.

A 25% deposit should be made upon confirmation of services.

A 50% deposit should be made within 3o days of confirmed services.

Payment in full should be made within 45 days prior to date of arrival.

Any services confirmed by Columbus Luxury Travel during the time of activity planning are subject to availability if payment has not been received.

Forms of Payment

Bank/Wire Transfer

Payments can be made by check or wire transfer. Please contact us for bank information.

Credit Card

Please go to the follow prompts to our online banking "Pay Buttons" for all pre-designed tours or contact us to receive your personal Pay Button for all personalized travel options.

Cancelations

Cancellations must be made in writing. The following charges and refunds will apply when a cancellation is made after Columbus Luxury Travel confirms the booking:

If a trip is cancelled more than 45 days prior to start date, any cancellation fees, surcharges, or nonrefundable deposits charged to Columbus Luxury Travel by individual hotels, airlines or other third parties will be charged. Additionally, a cancellation fee of 10% of the total trip cost will apply. The remainder of any deposits paid to Columbus Luxury Travel will be refunded.

If a trip is cancelled between 45 and 30 days prior to start date
any cancellation fees, surcharges, or nonrefundable deposits charged to Columbus Luxury Travel by individual hotels, airlines or other third parties will be charged. Additionally, a cancellation fee of 25% of the total trip cost will apply. The remainder of any deposits or payments paid to Columbus Luxury Travel will be refunded.

If a trip is cancelled within 30 days prior to arrival date 100% cancellation fees will apply. No refunds will be made.

We strongly recommend that each client purchase comprehensive trip-cancellation insurance (must be purchased through a third party insurer — not provided by Columbus Luxury Travel).

Refund Policy

Refunds will be made in accordance with the Cancellations Policy mentioned above. No additional refunds will be made for no-shows or any unused part of the itinerary whether voluntary, caused by airline delay or cancellation, or any other factor beyond the control of Columbus Luxury Travel, including but not limited to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.

Insurance Recommendation

It is highly recommended that all guests insure themselves and their property prior to arrival. We especially advise medical, emergency evacuation, and trip cancellation coverage. For the safety of its clients Columbus Luxury Travel reserves the right to use / authorize expensive emergency evacuation / rescue operation measures (i.e., Helicopters, Ambulances, etc.), at the financial responsibility of the client. 

Columbus-Luxury-Travel-Guatemala-Vertica

COLUMBUS LUXURY TRAVEL

4ta. Calle Oriente #10, Antigua Guatemala 03001, Guatemala

CONTACT US

Advanced Booking: +1-352-668-8668

Last Minute and In-Country Booking:

+502 7832-0606

Habla con Nosotros en Español

+502 7832-0606

WhatsApp

24/7 Service +502 5376 5147

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